Frequently Asked Questions

Frequently Asked Questions

Q: How do I care for my henry and grace® garment? Can I wash it in the washing machine?


A: Yes, you can safely do this for the life of the garment. Turn the garment inside out, set your washing machine to wool cycle at 30 degrees and use gentle or wool detergent.
 
 
Q: Will I or my baby have an allergic reaction to the wool in henry and grace® garments?

A:  Wool allergies are extremely rare. What most people refer to as an allergy is a mechanical irritation to prickle experienced from wearing a wool garment that is not made from ultrafine merino wool. henry and grace® only use ultrafine merino that is finer than the average cashmere. We also test our products on the Wool ComfortMeter to ensure total comfort when worn next to skin.
 
 
Q: Are all henry and grace® products made from wool?

A: Yes, we use only ultrafine merino wool grown on the Gostwyck property in New South Wales in Australia.
 
 
Q: Are all the products you stock on your website?

A: Yes they are; if you can’t find something please contact us on info@henryandgrace.com and we will reply within 48 hours.
 
 
Q: I have placed an order; how will this be shipped?

A: Once you have placed your order, you will receive an order confirmation and a tracking number for your shipment. For more information, please contact us.
 
 
Q: Which cities/countries do you ship to?

A: We can basically ship to any city in the world as long there is a postal service to your address. For more information, please contact us.
 
 
Q: I need to return my henry and grace® product; how do I do that?

A: We refer to the returns and refunds policy on our website.