Terms and Conditions

User Agreement
The following terms and conditions apply to all purchases made from henryandgrace.com.
 
1. Orders & Delivery
All orders placed through this website are subject to confirmation and acceptance by henryandgrace.com. Generally, orders will be provisioned and fulfilled within one business day or if received out of business hours then the next business day.
 
Your purchases will be shipped in accordance with the choice of delivery method chosen and every effort will be made to meet the delivery period specified on the delivery product chosen.
 
henryandgrace.com may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to you. henryandgrace.com may refuse an order for any product at its sole discretion if it believes that the order contravenes henryandgrace.com Acceptable Usage Policy or might be a fraudulent order.
 
2. Returns & Refunds
At henry and grace® we carefully scrutinise every stage of production, from growing the Merino wool to shipping the product to you. Should you feel dissatisfied for any reason, you can return your item(s) for a full refund.
 
All returned items need to be unworn, unwashed and in their original packaging. We offer a 14 day return.  Should circumstance show that you require more time, please contact us and we will work with you to reach a satisfactory outcome wherever possible.
  • Complete the henry and grace® Returns Form and include with your item
  • Please use the return voucher where it is provided or post the product to the address listed on the form.
 
Faulty Goods
We at henry and grace® know that sometimes mistakes happen, regardless of the effort made.  If goods arrive in less than optimal condition through a manufacturing fault we are happy to repair faulty items or to replace them. Contact our Customer Services Team as soon as possible so that we can identify the fastest way to resolve this situation.
 
At henry and grace® we have provided detailed care and washing instructions. Please read them as we are unable to replace or refund items damaged through improper washing or care, such as bleaching. If in doubt, please send us an email and we will reply as soon as possible.
 
Wear and tear of garments is part of nature and are not faults and therefore is not covered by the Returns Policy.
 
Any refunds that are required will be processed only to the same method used to make the order. This includes to the same credit card number / account if the payment was by credit card. In the event that the card is lost, stolen or cancelled henryandgrace.com may require confirmation from the card provider or issuing bank for any change.
 
3. Prices, Payment & Credit Card Information
For each order, you must pay:
  • the applicable price for the relevant services confirmed by henryandgrace.com which may include a deposit related to the provision of Professional Services; and
  • the delivery and handling fee specified on the web site at that time if required; and
  • any applicable taxes such as Goods and Services Tax in Australia.
Your order and credit card details are safe and secure. All personal and credit card information provided to henryandgrace.com is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet. We only accept payments using the methods stated in the orders & payment section of this website.
 
You credit card information will be processed by the payment provider that you select during the check-out process. All payment providers used by henryandgrace.com are Payment Card Industry Data Security Standard (PCI DSS) Compliant. henryandgrace.com is also PCI DSS Compliant. henryandgrace.com will not store your credit card data in our website or web servers.
 
Payment must be cleared before the services are dispatched unless you have approved credit facilities with henryandgrace.com.

henryandgrace.com maintains a Privacy Policy that defines what we will do with your personal information.
 
4. Products and Services
The henry and grace® products are those listed on the henry and grace® website at the time and include garments for mothers and babies and delivery services.
 
These include but are not limited to dresses and legging for mothers, coveralls, jackets, singlets, wraps, blankets and beanies.
 
Delivery services include a Standard delivery and express delivery services performed by third parties and are subject to the relevant organisations’ Terms and Conditions.
 
5. Your Account
You agree to take responsibility for the safekeeping of your user name and password. You are liable if your user name or password is used by an unauthorised person. You agree to release and indemnify henry and grace® in connection with any use (whether authorised or unauthorised) of your user name or password. henry and grace® may suspend or cancel your account at any time without prior notice.
 
6. Images and specifications
Images that are displayed on the henry and grace® websites are for informational and marketing purposes and do not represent the actual contents of a product or service. Please refer to the detailed product description and the Additional Product Information for specifications. The features and functions of individual products may be changed or updated from time to time.
 
7. Privacy
henryandgrace.com will comply with the henry and grace® Privacy Policy. henryandgrace.com will not reveal your personal information to external organizations except for the purposes of fulfilling your order.
 
8. Liability
Any liability of henryandgrace.com in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of henryandgrace.com be limited to:
  1. in relation to goods, the replacement of the goods or the supply of equivalent goods; and
  2. in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.
 
9. Changes To Terms
Each order is governed by the terms and conditions current when the order is placed. henryandgrace.com may add to, delete or otherwise change these terms and conditions without notice. It is your responsibility to read and understand these terms and conditions each time you place an order.
 
10. Applicable Law
All purchases, and these terms and conditions, are subject to the laws of New South Wales, Australia.
 
11. Credit Card Data and PCI DSS Compliance
henryandgrace.com hosting environment and ecommerce software packages are Payment Card Industry Data Security Standard (PCI DSS) compliant, you can find out more from their website at www.pcisecuritystandards.org.
 
Our website and hosting service provider undergoes an annual PCI compliance review using a Qualified Security Audit company which is BEA Systems. PCI DSS requires that you do not store credit card data unencrypted on your website. This includes where credit card information might be added to notes on orders or customer records. henryandgrace.com will scan for credit card data on a regular basis and hash out (destroy) the card number that is stored.
 
henryandgrace.com reserves the right, without recourse, to take offline any online store that is found to be storing credit card data until the situation has been rectified.
Updated October 2016